Microsoft has just introduced an exciting new FAQ web part for SharePoint Online, and it's powered by Microsoft 365 Copilot. This is a big moment - not just for FAQs, but for how content is authored and managed across modern intranets. At Accelerator 365, we’re genuinely excited about what this means for SharePoint site owners, content authors, and users alike.
But as we celebrate this milestone, we also want to take a closer look at how Microsoft’s new offering compares to the Accelerator 365 FAQ web part - our tried-and-tested solution trusted by organizations around the world.
Embracing AI: A Leap Forward in Content Creation
Microsoft’s new FAQ web part makes one thing clear: AI is here to stay in SharePoint.
With this new tool, authors can simply upload files - Word documents, PowerPoints, PDFs, even meeting transcripts - and let Copilot do the heavy lifting. The system intelligently suggests questions and answers, grouped by purpose (event, product, policy, etc.), and offers an intuitive interface to refine, reorder, and customize content.
This is more than just convenience - it’s a glimpse into a future where content isn’t just authored, but co-created by humans and AI. It lowers the barrier to entry for busy content owners and enables intranet teams to spin up polished, structured FAQ sections in minutes rather than hours.
We love it. And we’re watching closely to see where Microsoft takes this next. One feature we’ve got our eye on? Viewing stats for most-read questions. A very smart addition… and one we’ve been offering for quite some time.
Comparing the FAQ Web Parts
While Microsoft’s solution is impressive, it’s important to understand how it compares to the Accelerator 365 FAQ web part - particularly in terms of licensing, flexibility, and control.
| Feature | Microsoft FAQ Web Part (Copilot) | Accelerator 365 FAQ Web Part |
| Content creation | AI-generated from uploaded documents |
Manually authored via structured editor |
| Editor control | Guided steps with Copilot suggestions |
Full control with drag-and-drop, categories, rich formatting |
| Licensing | Requires Microsoft 365 Copilot license |
Accelerator 365 license options |
| Availability | Public preview (rolling out) | Available now via Microsoft AppSource |
Conclusion
There’s no doubt about it - Microsoft’s new FAQ web part is a leap forward, and a strong signal of where intranet authoring is heading. AI-generated content, integrated Copilot experiences, and smart editing tools will transform how we create and maintain information.
At Accelerator 365, we’re genuinely enthusiastic about this progress. But we also know that there’s still a clear role for manual, curated content experiences - especially when organizations need flexibility, editorial control, and a solution that works out of the box without additional licensing overhead.
So while the future is undeniably exciting, the present is just as important. Accelerator 365’s FAQ web part continues to serve as a powerful, practical, and fully-featured solution for SharePoint intranets today - and we’re more committed than ever to evolving alongside Microsoft’s roadmap.
Let’s see where the future of AI in SharePoint takes us. We’re ready.
